Shipping & Returns
Omika takes great pride in providing complimentary ground shipping and hassle-free returns within the United States. Kindly refer to the information below for more comprehensive details regarding our policies.
Enjoy complimentary ground shipping, or choose our expedited 2-day delivery for just $10.
Orders placed before 1pm EST will be processed the same day. Ground shipping typically takes 3-6 business days to arrive depending on destination. We ship from our warehouse in Ft. Lauderdale, FL.
Once your order is placed, we will provide you with tracking information via email so you have visibility to the location of your shipment.
We do not currently ship internationally. We are hoping to offer this to our customers starting in 2024. If you have a specific request, please reach out to us at firstname.lastname@example.org.
You may return or exchange an item up to 14 days from the date of receipt for a full refund, as long as the product is returned in its original condition- unworn and unwashed, with all labels and tags.
Please allow up to 1 week for processing once your return is received and quality-checked at our warehouse.
Once your refund has been processed, you will receive an email confirmation to the email address entered at time of purchase.
Sale items are eligible for exchange only. Your store credit is good for one calendar year. Items marked "Final Sale" are not eligible for return.
To begin, visit our return portal here. Enter the order number and shipping zip code found in your confirmation email. Then follow the prompts to complete the process and generate your return shipping label.
NEED FURTHER ASSISTANCE?
You can reach our chat representative during business hours, 9AM EST - 5PM EST. She is available to assist with styling and product recommendations!
For customer service inquires, please email us at email@example.com. Our regular office hours are 9:00 - 5:00 EST, Monday to Friday.
We do our best to respond to all emails within 24 business hours. Please note that this timeframe may be slightly longer during and immediately after product launches and our annual sale.
Due to the small size of our team, we do not have a customer service phone number.
If you would prefer to speak via phone, please send us an email first and we would be happy to schedule a time to call you.