HOW DO I CONTACT YOU?
For customer service inquires, please email firstname.lastname@example.org. Our regular office hours are 9:00 - 5:00 EST, Monday to Friday. We do our best to respond to all emails within 24 business hours. Please note that this timeframe may be slightly longer during and immediately after product launches and our annual sale.
Due to the small size of our team, we do not have a customer service phone number. If you would prefer to speak via phone, please send us an email first and we would be happy to schedule a time to call you.
- We are pleased to offer free domestic returns and exchanges.
- To begin a return or exchange, please click here to access our returns portal. This will provide you with a prepaid return label and ensure your return is processed ASAP.
- Products that are unwashed and in their original packaging are eligible for return within 14 days of delivery.
- Please allow up to 1 week for processing once your return is received and quality-checked at our warehouse.
- Once your refund has been processed, you will receive an email confirmation to the email address entered at time of purchase.
PRODUCT CARE + SIZING
Unique Size Guides with product measurements are located on individual product pages.
Care instructions are located in the “Details and Care” tab on each product page.
- The best way to be notified of the exact moment of launches and restocks is to sign up for our email or text notifications at omika.com. We announce to email and text subscribers first.
- To be notified about a specific item in your size, please click the link on the product page which says "Out of stock? Click here!" If you leave your email or phone number, you will be notified immediately when an item comes back in stock in your size.
- All of our prints launch on a pre-order basis 1-2 weeks before shipping. As all of our product is small batch and frequently sells out, shopping on pre-order is the best way to secure your desired item.
- All email and text subscribers can shop pre-orders with 10% off using a special code in their welcome email. Join today for your pre-order discount!
In order to reserve your desired style & size, all pre-orders will be charged on the date of order placement.
- Please allow 1 business day for processing.
- All orders ship from our Orlando warehouse.
- Orders usually arrive between 1-4 days depending on proximity to Orlando.
- Domestic shipments are sent via USPS unless otherwise selected.
Ground shipping is free on all domestic orders.
- We are unable to offer international shipping at this time, but hope to do so in the future. Please contact us at email@example.com for special requests and we will do our best to accommodate.
In an effort to maintain the most sustainable practices, Omika is committed to using only non-toxic materials backed up by extensive testing to ensure compliance. We seek to use only organic or naturally derived materials where possible. Creating a high quality product which can withstand years of love and wear is of the utmost importance to us.
Our manufacturing partners are well vetted to ensure fair treatment of the artisans and employees at all levels. We closely monitor our supply chain to ensure that the health and safety of workers is a top priority. Our partners are ISO 14001 certified- which aids in the implementation of environmentally conscious processes to help fight climate change. Additionally, we follow a fair-trade business model by pledging a portion of our profits back to the artisans themselves.
Omika continues explore ways to reduce our negative impact on the environment. We have successfully moved to fully recyclable packaging for our direct business as of January 2021. Our next goal is to eliminate single use plastic in our wholesale business by the end of 2021.